Terms, Project Policies & Customer Responsibilities

Estimates are based on the conditions, information, measurements, and project scope reasonably available at the time of inspection or preparation.

Only work specifically described in the accepted estimate, contract, or approved change order is included. Verbal discussions, assumptions, or customer expectations that are not included in the written scope are not automatically part of the project.

Additional work may require an additional charge and written approval.

Deposits, progress payments, milestone payments, and final payments are due according to the payment schedule stated in the customer's estimate, contract, invoice, or other written agreement.

Apollo Brothers Contracting LLC may pause work if required payments are not made according to the agreed schedule. Payment schedules may vary depending on project size, materials, permits, project milestones, and other job-specific requirements.

Any work requested outside the original written scope may be treated as additional work. Additional work may require a written change order, revised estimate, or separate invoice before the work is performed.

Additional labor, materials, permits, disposal, repairs, or unforeseen work may result in additional charges.

Apollo Brothers Contracting LLC is not responsible for conditions that could not reasonably be identified before work began, including concealed water damage, mold, rot, structural damage, defective wiring, plumbing problems, hidden code violations, asbestos, buried utilities, previously concealed repairs, or other unknown conditions.

If concealed or unforeseen conditions are discovered, Apollo will notify the customer and provide options for additional work when appropriate.

Apollo Brothers Contracting LLC is not responsible for damage or defects that existed before work began.

Apollo may document project conditions using photographs, videos, measurements, written notes, or other records before, during, and after the project. Existing materials may react differently when removed, repaired, painted, modified, or reinstalled due to age, wear, prior installation methods, or hidden deterioration.

Apollo Brothers Contracting LLC will make reasonable efforts to match existing materials, finishes, paint, stain, trim, flooring, siding, tile, grout, masonry, roofing, and other surfaces when requested.

Exact matches cannot be guaranteed because of age, fading, discontinued products, manufacturing variations, weathering, previous repairs, or unavailable materials.

When a customer provides materials, fixtures, appliances, tile, flooring, plumbing fixtures, lighting, hardware, or other products, Apollo Brothers Contracting LLC is not responsible for manufacturer defects, missing parts, shipping damage, incorrect sizing, product failure, or delays caused by those items.

Additional labor caused by defective, incomplete, incorrect, or incompatible customer-supplied materials may be billed separately.

Permits and inspections will be handled according to the individual project agreement. Government agencies, inspectors, municipalities, utilities, and building departments operate independently from Apollo Brothers Contracting LLC.

Apollo is not responsible for delays caused by permit processing, inspection scheduling, government requirements, utility companies, or regulatory changes. If an authority requires additional work outside the original scope, that additional work may require a separate price or change order.

Project schedules are estimates unless a specific completion date is expressly guaranteed in writing.

Apollo Brothers Contracting LLC is not responsible for reasonable delays caused by weather, material shortages, supplier delays, permit delays, inspections, concealed conditions, customer-requested changes, illness, emergencies, labor availability, utility interruptions, manufacturer delays, acts of God, or other circumstances beyond reasonable control.

Customers are responsible for providing reasonable access to the property and work areas at scheduled times.

Customers should remove or protect valuables, fragile objects, pets, furniture, electronics, and personal belongings near the work area unless other arrangements are made. Apollo will make reasonable efforts to protect the work area and clean up construction debris associated with the contracted work.

If a customer believes there is a workmanship issue, defect, incomplete item, or other problem related to Apollo Brothers Contracting LLC's work, the customer should notify Apollo promptly in writing.

Apollo Brothers Contracting LLC must be given a reasonable opportunity to inspect the reported condition and, when appropriate, propose or perform a reasonable correction before the customer hires another contractor to alter the work, removes or modifies the work, demands reimbursement, or withholds payment relating to the alleged issue, except in an emergency or where applicable law provides otherwise.

If another person alters, removes, repairs, damages, or modifies Apollo's work before Apollo has a reasonable opportunity to inspect it, Apollo may be unable to determine the original condition or accept responsibility for subsequent conditions.

Apollo Brothers Contracting LLC takes workmanship concerns seriously. Customers should contact the company directly and provide photographs, written details, and reasonable access to inspect the reported condition.

Apollo reserves the right to determine whether a reported condition resulted from Apollo's work, pre-existing conditions, customer actions, third-party work, normal wear, product failure, building movement, moisture, weather exposure, or other causes.

Apollo Brothers Contracting LLC does not provide any warranty unless a warranty is specifically stated in writing in the customer's project agreement, estimate, contract, invoice, or separate warranty document.

Any written Apollo warranty applies only to the work expressly covered by that warranty and is subject to its stated limitations and exclusions. Manufacturer warranties for materials, fixtures, appliances, equipment, or products are provided by the manufacturer and are subject to the manufacturer's terms.

Nothing in this policy eliminates or limits any warranty, consumer protection, or legal right that cannot lawfully be waived.

Unless otherwise required by law or expressly stated in writing, warranty coverage does not apply to:

• Normal wear and tear
• Abuse, misuse, neglect, or improper maintenance
• Damage caused by other contractors or third parties
• Customer modifications
• Water intrusion from unrelated sources
• Structural movement or settlement
• Pest damage or weather damage
• Manufacturer defects
• Customer-supplied materials
• Damage caused by failure to follow maintenance instructions
• Conditions unrelated to Apollo's work

Apollo Brothers Contracting LLC is not responsible for work that is changed, removed, damaged, repaired, or modified by the customer, another contractor, handyman, plumber, electrician, painter, or other third party after Apollo completes or leaves the project.

Third-party alterations may affect Apollo's ability to inspect or evaluate an alleged workmanship concern.

Minor punch-list items or reasonable finishing corrections do not automatically mean the entire project is incomplete or defective.

Customers should provide Apollo with a reasonable opportunity to complete agreed punch-list items before another contractor modifies the work.

Project cancellation and termination rights are governed by the customer's written agreement and applicable law.

If a customer stops a project after work has begun, the customer remains responsible for payment for completed work, ordered or delivered materials, permits, mobilization, approved change orders, non-refundable costs, and other amounts legally due under the agreement.

Apollo Brothers Contracting LLC reserves the right to suspend or terminate work for nonpayment, unsafe conditions, denied access, harassment, material breach of the agreement, or other substantial circumstances, subject to applicable law and the written project agreement.

Customers agree to provide accurate project information, timely decisions, access to the property, selections of finishes and materials when required, and payments according to the agreed schedule.

Delays caused by missing customer selections, denied access, requested changes, or incomplete information may affect project scheduling and cost.

Apollo Brothers Contracting LLC may take photographs and videos of project conditions for documentation, estimating, quality control, insurance, dispute resolution, and recordkeeping purposes.

Apollo will not intentionally publish personally sensitive information. Any use of project photographs for advertising or marketing should comply with applicable agreements, privacy rights, and permissions.

Apollo Brothers Contracting LLC respects customers' rights to provide truthful reviews and feedback. Customers and Apollo are encouraged to communicate directly regarding concerns so the company has a reasonable opportunity to investigate and address them.

Nothing in these terms restricts a customer from making truthful statements, exercising legally protected rights, contacting government agencies, or leaving lawful reviews.

Apollo Brothers Contracting LLC is responsible for the work it agrees to perform, subject to the written scope and applicable law.

Apollo is not responsible for unrelated defects, pre-existing conditions, acts of third parties, manufacturer defects, customer modifications, concealed conditions, or events outside Apollo's reasonable control.

Nothing in these policies attempts to eliminate liability for gross negligence, intentional misconduct, fraud, or anything else that cannot legally be waived.

Customers should first provide written notice describing the dispute and allow Apollo Brothers Contracting LLC a reasonable opportunity to review the matter. The parties are encouraged to attempt good-faith resolution before pursuing formal legal proceedings.

Any lawsuit, arbitration requirement, attorney-fee provision, waiver of jury trial, or mandatory dispute-resolution process would only apply if specifically approved by Apollo's attorney and incorporated into the applicable signed agreement.

These policies are intended to be interpreted consistently with applicable New York law.

Nothing in these policies attempts to waive non-waivable New York consumer protection, home improvement contractor, lien, contract, warranty, or other legal rights.

If any provision is found unenforceable, the remaining provisions should continue to apply to the extent permitted by law.

The signed estimate, contract, change order, invoice, payment schedule, or other written project agreement may contain additional or different terms.

If there is a conflict between this website policy and a signed project-specific agreement, the signed project-specific agreement controls.

Apollo Brothers Contracting LLC may update these general website policies from time to time.

Changes to website policies do not retroactively modify an already signed customer contract unless both parties agree in writing or applicable law provides otherwise.